FAQ

Design and Artwork

What is the difference between a “concept” and a “revision”?

A concept is the idea/piece of art, either presented by the customer or MikeY 2 Design, which has been created for you or your company. The number of initial ideas will vary depending on the package selected. A revision is the process of editing a concept, based upon feedback. The edits made to a concept can include colours, fonts or the moving/redrawing of elements of the concept.

What if I don’t like my initial concepts?

In any case where you do not like your initial concepts, our designers are available via phone and email to discuss the designs that have been presented. These discussions can include a re-evaluation of the design brief so we can find out where mistakes were made and respond with new concepts closer to your ideas.

Who owns the design?
Once a design has been selected and signed off as complete, there is a transfer of ownership from MikeY 2 Design to the customer. Upon receiving all of the Websites admin passwords, Web and Print-ready files for your logo and other graphic work or product, you gain 100% ownership over the designs.

Will MikeY 2 Design Sign A Confidentiality or Nondisclosure Agreement?

Yes, Of course keeping your product and invention confidential is our top priority.

Are there any on-going or hidden charges?

All packages are as quoted and do not have any recurring or additional fees. If you wish to tweak a package to include any elements not advertised, any additional costs to do so are discussed and stated before an initial payment is taken. Charges may occur once a project has been completed but any such charges would also be discussed.

How do I know you are a real company?

We are a UK Limited company, registered in England and Wales (8426402). Our registered office is: 17 Brudenell Road, London, SW17 8DB. Please feel free to give us a call on 020 3560 4055 to discuss a potential project.

What is a Patent? How do I Patent my idea?

A patent is a right for intellectual property that is permitted by the U.K. Government to inventors, which prohibits the public from distributing, making and/or selling your invention throughout the U.K. or importing into the U.K. Prior to applying for a PATENT, we recommend conducting a patent SEARCH and review the results with a professional.

What file types do you accept?

We accept a variety of different formats such as PDF, EPS, TIFF, JPEG, GIF and PNG.

What is the maximum file size for uploading my artwork?

Our maximum size upload is 100MB.

If you need any help, please call us on 020 3560 4055 to speak to our customer services team.

My file is over 100MB how can I send it to you?

We would recommend WeTransfer as it is free to use and you can send files up to 2GB. All you need to do is enter the email address you need to send the artwork, provide your email address, select your file, add a message (if you are sending artwork for a web order, quote the order reference in the message) and press transfer.

Do you print in RGB or CMYK?

We print in CMYK. When providing artwork, the colour needs to be set as CMYK not RGB (RGB artwork will be converted to CMYK as this could affect your colours).

Copyright Ownership

According to copyright law in the UK and certain other copyright jurisdictions, if work is “made for hire”, the employer, not the employee, is considered the legal author.

Orders

What happens after I purchase?

After you’ve paid the invoice online or via PayPal or bank transfer, one of our expert team will contact you. Then the designer will be the only person you communicate with, they will manage your project from start to finish. Your Designer will request information from you so that they can create you a first draft or sample to view – Remember we offer unlimited redesigns on your first draft, so you can rest assured that you will get a design you are happy with. Your designer is the only person you will need from start to finish, they will be in constant communication with you, making sure you get the design you want.

How do I change my order?

To change your order, please call us on 020 3560 4055 quoting your order or invoice number.

Please note that because of our high speed turnaround, your order may be already underway, however we will always do our best to change the order as late as possible.

I’ve uploaded the wrong artwork what shall I do?

If you have uploaded the wrong artwork, please call us on 020 3560 4055 quoting your order or invoice number.

Please note that because of our high speed turnaround, your order may be already underway, however we will always do our best to change the artwork as late as possible.

Can I change my order shipping address?

You can change your shipping address before the order is dispatched; it is sometimes possible to change the address during transit. Please call us on 020 3560 4055 quoting your order or invoice number.

What if I’m not satisfied with my order?

Please call 020 3560 4055 and ask to speak with customer services. Please remember to quote your order or invoice number. Our customer services team may ask for more details to get a better understanding of the issue.

If you are unable to call or it is out of hours, then please email help@mikey2design.co.uk with as much detail as possible and they will be happy to help.

Shipping & Delivery

How much does delivery cost?

Delivery is free for all UK mainland deliveries.

Do you ship outside of the UK?

We can ship to anywhere in the world, however this is a special service and not currently available online. If you require shipping to an address outside of the UK, please call 020 3560 4055 and ask to speak with customer services team.

Payment and Billing

What methods of payment do you accept?

We use PayPal for all online payments.

We also accept bank transfers and the old fashion way of paying directly into any Barclays Bank in person.

Do you store any credit card information?

No, we do not store any credit or debit card details on our servers or databases.